Namibia
Visit us
Four offices across Namibia. Walk in, call, or request a call back.
Liberty Windhoek | Client Service Centre
Shop 9A, Ground Floor, Maerua Mall, Jan Jonker Road, Windhoek, Namibia
Liberty Namibia | Head Office
Maerua Mall Office Park, 5th Floor, Office 5001, Jan Jonker Road, Windhoek, Namibia. P.O. Box 23001, Windhoek
F:+264 61 294 2441
Liberty Walvis Bay
120 Sam Nujoma Avenue, Shop 3, Walvis Bay, Namibia
F:+264 64 207 790
Inquiries, feedback, or complaints
Send a complaint or query to info@liberty.com.na and include:
- Your name, address, and contact details.
- Nature of the complaint. A short summary in your own words.
- Specific department, if you know it.
- Description of the complaint. What happened, when, and what you'd like resolved.
What happens next. We acknowledge every complaint within 24 hours and resolve within seven working days.
Claims escalation
If your complaint is not resolved within 45 working days of filing, you may refer the matter to the Namibia Financial Institutions Supervisory Authority (NAMFISA).
NAMFISA only considers complaints that Liberty has attempted to resolve and where the complainant remains dissatisfied with the outcome.
Liberty Life Assurance Namibia and Liberty General Insurance Namibia are committed to delivering the best possible service. Every staff member is trained on our complaints procedure.
Need support?
Need help choosing a suitable product or have questions about your portfolio? Our team is available to assist.